Del Valle ISD will never ask you to perform security-related changes to your account or send emails to collect usernames, passwords, email addresses or other personal information. If you receive an email claiming to be from any Del Valle ISD department, that requests this type of account information, it should be considered fraudulent and an attempt to obtain personal information that will be used to commit fraud.

If you received this type of email, do not click on any links, open any attachments, call any phone numbers listed or follow any instructions in the email. Instead, forward a copy of the email, including the header to SPAM@dvisd.net so that we can investigate further. If you have inadvertently opened such an attachment or link, report the incident immediately.

 

Additional Characteristics of a Phishing Email/Attempt of Sensitive Information:

 

  • Asks for Personal Information: Many phishing emails request personal information such as credit card or account information, passwords, etc. Legitimate emails will never ask you to perform security-related changes to your account or send emails to collect usernames, passwords, email addresses or other personal information through email or over the phone.
  • Unofficial-Looking Sender’s Email Address: The “From” line does not look like a Del Valle ISD legitimate email address.
  • Official-Looking Sender’s Email Address: The “From” line may include an email address that appears legitimate.
  • Generic Email Greeting: Many phishing emails begin with something generic like “Dear User” or “Dear Customer”.
  • False Claims: Many phishing emails make false claims about the status of your account and ask you to update or validate your account by clicking on an embedded link in the email. Some may also include a false sense of urgency and state that your account may be in jeopardy if it is not updated immediately. We will never ask you to send us your password to migrate or upgrade your email account.
  • Fake Links: Many phishing emails include links that look valid but that send you to a spoof site. Never click on these links as the URL (Web page address) shown may appear to be legitimate but may actually display a different URL when you hover over the link with your mouse. (If you are not sure, ask for assistance)
  • Attachments: Never click on attachments as they may cause you to download spyware or a virus. (if you do, please contact spam@dvisd.net as soon as possible to stop the potential spreading of a harmful attack)
  • Typos and Poor Grammar: Many phishing emails contain typos and poor grammar in the content.